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<blockquote data-quote="Rove" data-source="post: 250244" data-attributes="member: 100"><p style="text-align: center">Customers who refuse to apologize for there errant behaviour.</p> <p style="text-align: center"></p><p>At work yesterday there was a bit of commotion occurring at the front of store. A team member asked if I could get involved. When I approached said customer she began having a go at me. Her words. "Every time I come into this store there is always a problem." When I enquired what problem she was experiencing today she said she was there to pick up an order which nobody could find. When I asked to see her confirmation order she proceeded to wave her smartphone around. I asked her to stop waving the smartphone around. This wound her up even more. I asked her to zoom in on the email. Again, I asked her to zoom in on a particular section. I said. "I see what the problem is." Her response? "Which is?"</p><p></p><p style="text-align: center">"Your at the wrong store<em>! </em>You've selected our other store in another suburb for collection."</p><p></p><p>She then proceeded to walk out without an apology. My response? "Thank you for coming. Have a nice day."</p><p style="text-align: center"></p></blockquote><p></p>
[QUOTE="Rove, post: 250244, member: 100"] [CENTER]Customers who refuse to apologize for there errant behaviour. [/CENTER] At work yesterday there was a bit of commotion occurring at the front of store. A team member asked if I could get involved. When I approached said customer she began having a go at me. Her words. "Every time I come into this store there is always a problem." When I enquired what problem she was experiencing today she said she was there to pick up an order which nobody could find. When I asked to see her confirmation order she proceeded to wave her smartphone around. I asked her to stop waving the smartphone around. This wound her up even more. I asked her to zoom in on the email. Again, I asked her to zoom in on a particular section. I said. "I see what the problem is." Her response? "Which is?" [CENTER]"Your at the wrong store[I]! [/I]You've selected our other store in another suburb for collection."[/CENTER] She then proceeded to walk out without an apology. My response? "Thank you for coming. Have a nice day." [CENTER][/CENTER] [/QUOTE]
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