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<blockquote data-quote="Daniel Avery" data-source="post: 177997" data-attributes="member: 27"><p>I think that if managers/supervisors supported their employees in the manner you describe, retail work would not have such a bad reputation.&nbsp; If the employee(s) know that management &#039;has their back&#039; as long as the employee follows established procedure, then they will do a much better job of taking care of the 90% of customers who are nice and respectful.&nbsp; Unfortunately most of the 10% (of which this lady seems to be a card-carrying member) know the &quot;I&#039;ll call corporate&quot; declaration often works...which is why they feel they can behave that way without any push-back.&nbsp; And if the managers know there will be more static than satisfaction if they put these people in their place, the whole situation snowballs: the employees will resent the managers for not sticking up for them, the managers will cave in to the b!tches and feel powerless in their own store, and corporate...well, sales will tank because the store employees are miserable and don&#039;t perform well, and the pinheads running the company can&#039;t figure out why morale is going down the toilet.</p></blockquote><p></p>

[QUOTE="Daniel Avery, post: 177997, member: 27"] I think that if managers/supervisors supported their employees in the manner you describe, retail work would not have such a bad reputation. If the employee(s) know that management 'has their back' as long as the employee follows established procedure, then they will do a much better job of taking care of the 90% of customers who are nice and respectful. Unfortunately most of the 10% (of which this lady seems to be a card-carrying member) know the "I'll call corporate" declaration often works...which is why they feel they can behave that way without any push-back. And if the managers know there will be more static than satisfaction if they put these people in their place, the whole situation snowballs: the employees will resent the managers for not sticking up for them, the managers will cave in to the b!tches and feel powerless in their own store, and corporate...well, sales will tank because the store employees are miserable and don't perform well, and the pinheads running the company can't figure out why morale is going down the toilet. [/QUOTE]

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