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<blockquote data-quote="9unfold" data-source="post: 294867" data-attributes="member: 23658"><p>People who have a perception that retail outlets should acquiesce to their expectations.</p><p></p><p>Providing a service to enhance and expedite your experience is going to be abused by thieves. The retailer taking steps to mitigate the risk is sound practice.</p><p></p><p>The staff working there don't need to be a sycophant, just not rude as the business defines and not the individual.</p><p></p><p>Does the customer actually know how many people have been caught stealing, how many volatile drunks shouting at staff, how many people demanding the ridiculous et cetera In the two weeks between their visits?</p><p></p><p>I do.</p></blockquote><p></p>
[QUOTE="9unfold, post: 294867, member: 23658"] People who have a perception that retail outlets should acquiesce to their expectations. Providing a service to enhance and expedite your experience is going to be abused by thieves. The retailer taking steps to mitigate the risk is sound practice. The staff working there don't need to be a sycophant, just not rude as the business defines and not the individual. Does the customer actually know how many people have been caught stealing, how many volatile drunks shouting at staff, how many people demanding the ridiculous et cetera In the two weeks between their visits? I do. [/QUOTE]
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